Frequently Asked Questions

About Capitol Theatre

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  • What time do I need to arrive before a show?

    At least 15-30 minutes before the performance starts – or earlier if you would like to have a drink in one of the theatre’s licensed bars. A strict lock out period applies at the commencement of each Act. Patrons arriving late will not be admitted until a suitable break in the performance.

  • What if I’m late and the performance has started?

    Live theatre has a ‘lock-out’ policy; a period after the curtain goes up when late-comers are not permitted to enter the auditorium. Lock-out periods are set by the production and vary from show to show. Patrons arriving late will not be admitted until a suitable break in the performance.

  • Can I bring a bag into the theatre? Is there a cloakroom?

    We suggest that you do not bring bags to the theatre. Handbags that are smaller than an A4 sized piece of paper may be carried with you, but we will ask you to store backpacks, cases, satchels, shopping bags and large handbags in our cloak room. Our cloakroom services are free of charge. The cloakroom is located in the stalls foyer. Due to our security requirements, we may ask you to show us the contents of your bags. We will accommodate patrons who need to carry equipment or medical supplies during the show. If you are uncertain, please ask one of our ushers who will be able to assist you.

  • Is there somewhere safe I can leave my suitcase?

    Yes. We offer a free cloakroom service in the Stalls foyer.

  • Is there a dress code?

    Many people dress up for the theatre to make it a special occasion, but smart casual is fine as well.

  • How do I get there from Central Station?

    Take the Eddy Avenue exit and cross Belmore Park to the intersection. Walk past Gloria Jean's to the front of the building - it’s a five minute walk.

  • Can we bring takeaway food or bottles of champagne into the auditorium?

    No, we don’t allow hot food, hot drinks, smelly takeaway food or glass to be brought into the auditorium. Whilst our theatre auditorium is not a place to eat whole lunches or dinners, we do understand that you might want to enjoy snacks while watching the show. We have bars in the theatre that provide a wide range of refreshments suitable for the auditorium and our ice-cream vendor will usually come into the auditorium during interval. We also allow you to bring your own pre-purchased snacks (lollies, chips, biscuits), soft drinks or refillable water bottles (not glass) to the theatre with you.

  • Where do I collect my tickets from?

    Our box office is open two hours before the show to allow you to collect your tickets. You will need to provide identification and present the credit card used to purchase the tickets.

  • Is there an ATM near the theatre?

    The closest ATM to the Capitol Theatre is in Sydney Central's food court, located at 477 Pitt Street (behind the theatre).

  • Can I bring a small child to sit on my lap?

    Everyone attending must have a ticket, including children sitting on your lap under the age of two (a ‘babe-in-arms’ ticket is usually free and can be obtained from our box office on the day of the performance). Some shows are not suitable for small children; please contact us on 9320 5000 to find out the babe-in-arm policy and age recommendation for the show that you are attending. If a child becomes unsettled they will need to be taken out to the foyer so as not to disrupt the performance.

  • Will my child be able to see the stage?

    The seating in the theatre is raked for excellent sight lines to the stage. We have booster cushions available from our cloakroom for small children free of charge.

  • I am visually impaired, where should I sit?

    For closer seating to the Stage we recommend sitting in the front of the Stalls. The distance between the centre seat in the specified row and stage (measured from the safety curtain) is: Stalls, Row AA = approximately 6 metres Stalls, Row D = approximately 12 metres Stalls, Row H = approximately 16 metres Dress Circle, Row A = approximately 19.5 metres Stalls seating starts to gradually incline from Row B right to the back of the Stalls. Patrons will be at eye level with the Stage at around Row E-G.

  • I have difficulty with stairs, where should I sit?

    Purchase tickets in any location in the Stalls and there will only be a few stairs to negotiate. Our Ushers are also very helpful, so please ask them for assistance.

  • Where should I park?

    Please see our travel tips page for car parking information, click on VISIT in the header.

  • Is the show suitable for my child?

    We understand that each child is different and parental discretion is advised. Please call us if you require clarification on these recommendations. Frozen is not recommended for anyone under the age of 4.

  • How long is the show? What time will the show finish?

    SCHOOL OF ROCK: Approximately 2 hours and 45 minutes, this includes an interval. SHEN YUN: Approx. 2 hours & 20 minutes (this includes one interval). ANH DO: 1.5 hours (no interval). PENN & TELLER: 90 minutes, no interval. THE LITTLE PRINCE: 1 hour and 50 minutes (this includes one 20 minute interval). FROZEN: Approximately 2 hours and 20 minutes (includes one 20 minute intermission).

  • Are service dogs allowed?

    Yes, accredited service dogs are allowed to enter the theatre. Please make sure you bring accreditation proof with you to the theatre as our ushers will need to sight this before allowing entry. Service dogs must remain on the floor at all times.

  • How do mobile tickets work?

    If you have a mobile ticket, make sure you have your ticket ready on your phone, with the QR bar code clearly visible for scanning at the auditorium doors. To access your mobile ticket, log into your Ticketmaster account from your phone. Please make sure your phone is fully charged & have screen brightness set to full so your ticket can be scanned. If you are unable to do that, don’t worry, we can try scan them from your phone, and if that doesn’t work, our Box Office will be able to re-print them for you. Do not try to print your mobile tickets as these will not be accepted for entry.


    Sometimes, Captioned or Auslan Interpreted performances are arranged via productions that come to our theatre. Information about these performances is usually listed each show page on our website, or you can request this information by emailing


    Sometimes, Audio Described performances are arranged via productions that come to our theatre. Information about these performances is usually listed each show page on our website, or you can request this information by emailing

  • Do you have a Lost Property department?

    Yes, items handed into our Lost Property department are recorded and registered. If you have lost something within our theatre, please email us and we will make every effort to locate your lost item and reply to you within 48 business hours.

  • Are service dogs allowed in the theatre?

    Accredited service dogs are allowed to enter the theatre upon presentation of accreditation proof. Service dogs must remain on the floor at all times.

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