Shen Yun 2020

COVID-19 UPDATE

You may have seen that the Australian Government has mandated a restriction on static mass gatherings of 500 or more people.  Out of an abundance of caution we regret to advise that scheduled performances of Shen Yun at the Capitol Theatre from 18-22 March 2020 have been cancelled in an effort to help limit the spread of the COVID-19 virus.

All ticket holders for these performances will receive a refund as outlined below.

Ticketmaster Credit Card Purchases

If your tickets were purchased from Ticketmaster using a credit card, you will receive a refund back onto your card of the full purchase price. We will process your refund immediately, however this may take up to ten (10) business days to appear in your account.

Ticketmaster Cash or EFTPOS Sales

If your tickets were purchased from Ticketmaster using cash or EFTPOS, please return to your point of purchase with your tickets for this performance to exchange your tickets for another performance or receive a refund of the full purchase price. People who purchased directly at the Capitol Theatre Box Office can email Capitol.Theatre@Ticketmaster.com.au.

Group Bookings

The Ticketmaster Groups department will contact your group organiser to arrange an exchange of date or full refund of your tickets.

Bookings Directly with Shen Yun

If your tickets were purchased directly from the Shen Yun website or from a Shen Yun representative, they will contact you to arrange a refund using the contact details that you have provided to them.

All Other Bookings

If your tickets were purchased in circumstances not listed above, please return to your point of purchase to receive further instruction on a refund of your theatre tickets.

We sincerely apologise for any inconvenience caused and appreciate your support of Shen Yun and Australian live theatre.

We look forward to welcoming you to the Capitol Theatre again.

Kind Regards

Graeme Kearns
Chief Executive Officer
Foundation Theatres